baji999's Privacy Policy

1 Opening Statement and Scope of Policy

baji999 is an online gaming and sports betting platform serving users in Bangladesh. When you visit our website, create an account, or use any of our services, certain personal information reaches us. The purpose of this Privacy Policy is to inform you clearly about how that information is used.

This policy applies to all of baji999's web services, mobile applications, and related communication channels. Using our platform means you have read the terms of this policy and agreed to them. Our Terms and Conditions also contain detailed guidance on using our services, and they work alongside this Privacy Policy.

2 Information We Collect

baji999 collects only the information necessary to provide its services. Information is collected in two ways — details you provide directly and information collected automatically by our systems.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Mobile number and email address
• Transaction details linked to bKash, Nagad, or Rocket
• National ID or passport details submitted for identity verification
• Messages and descriptions you provide when contacting customer support

2.2 Technical Information Collected Automatically

• IP address and device identification information
• Browser type, operating system, and language settings
• Time spent on the website, pages visited, and click patterns
• Login time, logout time, and session activity
• Game history and betting activity logs

2.3 Information Received from Third Parties

In some cases we may receive necessary information through payment gateways or identity verification services. This information is used only to ensure the security and legitimacy of our services.

3 Purpose and Basis for Collecting Information

baji999 uses your information for specific, legitimate, and transparent purposes. Each purpose is described in detail below:

3.1 Account Management and Identity Verification

Your name, date of birth, and ID details are needed to open a new account, complete the login process, and verify age (confirming 21+).

3.2 Processing Financial Transactions

Payment information is required to process deposits and withdrawals smoothly. This information is used to handle transactions via bKash, Nagad, and Rocket. Transaction history is also analysed to prevent financial fraud.

3.3 Providing Customer Support

When you seek help through 24/7 live chat or email, our representatives can view your account information to provide quick and effective solutions.

3.4 Platform Improvement and User Experience

By analysing how you use the platform, we improve game selection, payment processes, and navigation. This raises the overall quality of the platform and makes your experience better.

3.5 Ensuring Responsible Gaming

Under our Responsible Gaming policy, we monitor your gaming activity so that support can be provided promptly if any risky behaviour is identified.

3.6 Security and Fraud Prevention

To prevent activities such as account hacking, identity theft, and money laundering, we analyse login patterns, device information, and transactions.

4 Data Storage and Security Measures

baji999 applies industry-standard technical and administrative measures to protect your personal information. Strict security protocols are followed at every level of our server environment and data management.

4.1 Technical Security Measures

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted using SSL.
• Data Encryption: Stored sensitive information, particularly payment-related data, is kept in encrypted form.
• Firewall and Access Controls: Only authorised staff can access information on our systems, and only for specific purposes.
• Two-Step Verification (OTP): OTP verification is used as an additional security layer for login and financial transactions.

4.2 Administrative Security Measures

• Staff receive regular training on data protection.
• Only a limited number of authorised staff have access to personal data, and every access is logged.
• Regular security audits are conducted.

5 Sharing Information with Third Parties

baji999 does not sell your personal information or transfer it to advertising companies. However, limited information may be shared with certain trusted third parties to deliver specific services.

5.1 Payment Processors

The payment information needed to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment service provider. This information is used solely for processing transactions.

5.2 Game Software Providers

Game studios that supply games on our platform may receive minimal technical information to ensure game functionality — but no personal identity information.

5.3 Legal Obligations

baji999 may be legally required to provide information based on a court order or a lawful demand from a competent authority. In such cases, we provide only the minimum information necessary.

5.4 Business Changes

If a major change occurs in baji999's business structure (such as a merger or acquisition), your information may be transferred to the new entity, but the terms of this Privacy Policy will remain unchanged.

6 Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on future visits.

6.1 Types of Cookies and Their Purpose

• Essential Cookies: These cookies are necessary for keeping login sessions active, saving the betting slip, and managing security tokens.
• Functional Cookies: Used to remember your language preference, site theme settings, and previous choices.
• Analytical Cookies: These collect information about which pages are used most and where users encounter problems, helping to improve the platform.

6.2 Cookie Controls

You can block or delete cookies from your browser settings. However, please note that disabling essential cookies may prevent some key services, such as login, from working properly.

7 Your Rights and Choices

Every account holder on baji999 has certain specific rights over their own information. We respect these rights and act on them within a reasonable time.

7.1 Right to Access Your Information

You can ask at any time what information we hold about you. After receiving your request, we will provide a summary of that information in a secure manner.

7.2 Right to Correct Your Information

If any information we hold about you is incorrect or outdated, you can have it corrected. This request can be made through account settings or customer support.

7.3 Right to Delete Your Information

In certain circumstances you can request deletion of your personal information. However, financial transaction records and information kept to meet legal obligations may not be deletable.

7.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages if you wish. Change your notification preferences in account settings or let customer support know.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via 24/7 live chat or email. We provide support in both Bengali and English.

8 Protection of Minors

All baji999 services are strictly for persons aged 21 or over. Date of birth is verified during account registration and additional identity documents may be requested if needed.

We never knowingly collect information from any minor. If a user provides false information about their age to open an account and this is later proven, that account is closed and all related information is deleted.

9 Data Retention Period

baji999 retains your information for as long as your account is active or as long as it is needed to provide services. Even after an account is closed, certain information may be kept for a defined period for the following reasons:

• Financial transaction records: in accordance with regulations on anti-money laundering and fraud prevention
• Identity verification documents: to meet legal obligations
• Customer support records: in case they are needed for future dispute resolution

Once the retention period ends, information is securely deleted or permanently anonymised.

10 Policy Changes and Contact

baji999 reserves the right to update this Privacy Policy as needed. If significant changes are made, we will post a notice on the website and notify registered email addresses. The "Last Updated" date at the top of the policy always shows the most recent version.

If you have any questions or concerns about this Privacy Policy, contact our 24/7 customer support team directly. We are ready to respond in both Bengali and English.

10.1 Contact Channels

• Live Chat: Available 24/7 from any page on the website
• Email: [email protected]